Complaints

The Tower School is committed to working in close partnership with parents and carers in order to deliver the highest standards of education. Whilst we strive to achieve the very best welfare and education provision for all pupils, it is recognised that there may be occasions where concerns arise.  The school is committed to responding to any concern both promptly and courteously.

A copy of the school’s Complaints Policy is available above. This sets out clear timelines for the management of any complaint.

At The Tower School if a complaint is not resolved at a class level, the procedure is to refer the complaint to the Assistant Headteacher/Inclusion Manager. If the complaint is unresolved, this complaint can then be escalated to Lauren Gibbs, Headteacher via email to Lauren.Gibbs1@thetowerschool.co.uk or telephone on 01992 926020.

If the complaint concerns the Headteacher, please contact Richard Adams-Murgatroyd , Regional Director via email on richard.adams-murgatroyd@ofgl.co.uk.

We received 01 complaints in the academic year 2023- 24